Frequently Asked Questions

We recommend paying with Bitcoin or other cryptocurrencies because we want to support the crypto community and it is also the fastest payment method. But we also offer payment through Bank Transfer. This means we do not accept ANY other type of payment method.

The only way to pay with a credit/debit card is to follow this guide to buy cryptocurrency with the card.

Please follow the step-by-step instructions we have provided here.

You can choose between standard and express shipping. The delivery time depends on the circumstances including your country. The standard delivery takes from 5 to 15 days, while the express one takes from 4 to 10 days.

The price hugely depends on the concrete products you choose and the country of shipping. This you can check by starting the checkout process from your cart and the website will give you the specific amount. We offer FREE standard shipping on orders over $1000.

This depends on the circumstances including your country. We usually work with UPS, FedEx, DHL, EMS and others.

After we process your order, we will send you an email confirming the date of shipping, the courier we sent it with and the tracking number you can use to track it. You can check your tracking number in the official website of the relevant courier or in the universal website

Each country has a different policy on taxes and fees. It is your responsibility to check this for your country. We cannot do this for you. All we can do to help you save from taxes and fees is to declare lower amount for your order.

Yes, this is not a problem. Just write it in the notes section on the checkout page. If the amount you request is too low, we will contact you to negotiate the most reasonable one.

In each product page under the description we have a concrete table with the specific amounts of discounts depending on the amount of items you buy. It is automatically applied at the checkout page when you reach the required amount.

Yes, this is possible, but please note that we are a reseller and it is necessary for you to place and pay your order on our website and only once we have processed your order we can invite you to come and pick it up. We do not keep the products at our office.

No, this is not possible since we are only a reseller and we receive the products once you have placed and paid your order on our website.

Due to COVID-19 our team is affected and we have less people available at our premises to offer this option at these uncertain times. We talk to people only after the point of sale if necessary. On this page you can get all the necessary information you may need. If you have any questions which are left unanswered, you can send an email.

If this happens, please contact us and we guarantee you that if this happens we will send it again or refund your money.

We offer a 2-year warranty. In case of a warranty event, you can contact us by email and you will be guided throughout the process of sending it for repair and receiving it fixed. The postage is FREE.

You can check our rating on this link where many of our clients leave their reviews on us.

No, this is not possible. Each order is final. You can check for more information on our Terms & Conditions page.

Due to COVID-19 we do not offer personal consultations in order to protect yours and our staff’s health and safety. With regard to business meetings, our policies are clear enough and you can check all the information you need on our website.